REDEFINING THE DMV
DMV Online Form Redesign
PROJECT INFO
DURATION
3 Weeks, Spring 2019
SKILLS
UI/UX Design
OVERVIEW
Using the MV-82 form from the NYS DMV, I created an interactive vehicle registration form. The form is a web-based stand-alone solution that could sit within the dmv.ny.gov site.
The MV-82 form is the Vehicle Registration and Title Aplication form, so basically anyone who drives in New York State will come into contact with this form at some point. I wanted to think of those who are typically left out of the transition from paper to tech and made sure to design with an older demographic in mind.
GOAL
Create a highly conditional form that displays only the information the user actually needs to complete.
STEP 1
Form Configuration
The first two screens will filter out what information needs to be filled out by the user.
The first screen asks what intent the user has for filling out the form.
If the user is registering a vehicle for the first time, it takes them to a different screen than the other 5 answers. The only main differences between the two options is the new registration screen has options for if the dealer needs to fill out information.
After the first two screens are completed, the form will be filtered and tailored specifically for the needs of the user, so the only questions that are displayed to them are the ones pretaining to their needs.
User Flow Diagram
STEP 2
Collecting the Information
The next screen will always be the registrant information, which is the same for all instances.
After that, only if the registrant is not the owner of the vehicle, they will need to fill out the owner information section.
Next is the vehicle information, which is different for personal or commercial vehicles, and can vary depending on type of vehicle.
STEP 3
Review & Certification
The final stage is the certification step. This is the page where you can review, download, print, and submit your information to the DMV.
PROCESS
The Original Form
The first step to my approach was identifying the pain points of the form.
As you can see, the form feels cluttered, confusing and overwhelming.
And that results from asking for unnecessary information, small text, and unorganized sections.
My design solves many of these issues by separating the sections into managable categories that do not include any excess information that can distract or confuse users.